Who we are
London Plumbing Specialists ("LPS", "we", "us") is a plumbing and heating business based at 33 Charteris Road, Finsbury Park, London N4 3AA. We are the data controller for personal information collected through this website and when you contact us.
What we collect
When you call, message or book with us we collect the details you give us, such as your name, address or postcode, phone number, email address, a description of the problem and any photos you send. We also keep records of work carried out, quotes and invoices.
How we use it
- To respond to your enquiry and arrange appointments
- To carry out and invoice the work you've asked for
- To meet legal obligations, such as gas safety records and tax records
- To send service reminders where you've asked us to
Our lawful bases are performance of a contract, legal obligation and, for reminders, your consent or our legitimate interests.
Our booking form opens WhatsApp with your message pre-filled. Information you send through WhatsApp is also processed by WhatsApp (Meta) under its own privacy policy.
Sharing
We don't sell your information. We share it only where necessary — for example with parts suppliers, manufacturers (to register a warranty), our accountants, or where required by law.
How long we keep it
We keep job records for up to seven years for accounting purposes. Landlord gas safety records are kept for at least two years as required by law.
Your rights
You can ask to access, correct or delete your information, or object to how we use it, by calling 07572 929246. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Cookies
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